SCEC Shipping and Returns

 Shipping Policy

Free shipping for all orders $14.95 or higher within the USA.  Only $2.95 on orders that are less than $14.95 total in USA which excludes Nevada sales tax.  All others based on actually shipping cost plus $2.50.  Items in stock are usually shipped within 24 hours.

At Sin City E Cigarette, the only thing more important than delivering in demand electronic cigarette products and e juices at amazingly discounted cheap prices is the most outstanding customer service in any industry. We make it our top priority, our mission, our goal to go above and beyond for our customers on every order, and we know how important it is for you to receive your items as soon as possible. We always under promise and always over deliver, and ask that you allow 7-10 working days for delivery. Uasually, most often times, items will arrive much faster than this, about 3 to 5 working days.

Nevada sales tax of 8.1% will be charged to all orders from Nevada residents, regardless of where the item(s) is shipped.  Nevada residents will be assessed Clark County tax rates.

International orders are always welcomed.  All international orders, postage/shipping is extra, sorry no free shipping for our international clients regardless of total purchase and that includes Canada, eh.  Postage charge for international shipping will be the actual shipping cost via Fed Ex, UPS, or USPS.  Must email prior to ordering for postage pricing.  You will get a list of carriers and cost associated with each carrier.  Items are generally shipped internationally within 24 hrs.  Must know your own applicable laws.  If package is confiscated by customs officials of your country or returned to Outryder International, LTD/Sin City E Cigarette, you are still responsible for payment of the item(s).  If the item(s) is returned by your country's customs, the payment will be refunded.  Shipping cost will NOT be refunded for the returned item.  Sin City Electric Cigarette is not responsible for getting the package through your country's customs.  You are responsible for knowing applicable laws for the importation of electronic cigarettes, e liquid, parts and/or accessories.  Item(s) will be sent as electronic gadgets.  We will not ship e-juice internationally, except to Canada.

We will ship your Sin City E Cigarette order usually within 24 hrs or less (weekends and holidays don't count, sorry).  Rest assured you will get the correct order for e smoke, esmoke, e cigarette, electronic cigarette, electronic smoking device, parts and/or accessories to you as soon as possible.

In case we are out of stock on any item(s), we reserve the right to ship other items on the order and refund the out of stock item.  If the out-of-stock item is the only item on the order, we will contact the buyer regarding the situation and reserve the right to refund the purchase amount after no contact or return email after 3 days.  Either way, we will contact you regarding the situation.  We understand that many folks are not glued to their email and can miss our communication efforts.  Therefore we institute this policy so the order isn`t stuck in the twilight zone.  We will not substitute items with similar items unless requested by the customer.

Please Don't Hesitate to Email Sin City Electric Cigarette with ANY Questions or Comments regarding our shipping policy.

Return Policy

If you find the items are not to your satisfaction, please do not hesitate to contact us.   Please contact us and we will make it right for you.  Our goal is to provide exceptional customer service.  We will do our best to gain your loyalty and for you to have the best online shopping experience.  14 days money back guarantee on any e cigarette, parts and accessory order and manufacturer's defect except for atomizers/cartomizers.  We Do Not warranty or accept returns on any atomizer or cartomizers.  We will only accept returns on atomizers and cartomizers if it is shipped back to us within 7 days of recieving the item(s) for any reason.  It may sound harsh, yet atomizers can be abused or improperly used and burn out before their time (Please Read Our Limited Warranty section for further details).  Upon recieving the atomizer or cartomizer order, you find that it doesn't work, please contact us first.  We will either refund or ship a new replacement item to you once we recieve the product.  They should last approximately 1 week to 1 month under normal use.  Manufacturer's warranty is not accepted or processed here.  You would have to deal directly with the manufacturer for manufacturer's warranty.  Items must be returned to Sin City Electric Cigarette to be eligible for refund or exchange.  Return postage costs is paid by the customers and will not be refunded even when the item is returned in perfect condition.

There are NO returns on e liquid or e juice for any reason.  People have varied tastes and what may suit one person may not be what another person likes.  Therefore, if the e juice/e liquid flavoring or taste is not to your liking, please order another flavor.  If you email us prior to ordering a different flavor because you did not like the last flavor you ordered, we will email you a coupon code for 10% off you next e-juice order.  It is a consumable item and can not be reconditioned or repackaged or parted out.  We believe have the lowest prices on e juices for your electronic cigarette refill liquid that you can experiment at a low cost.

Returns may be shipped to the following:

Outryder International, LTD.

8022 S. Rainbow Blvd, #286

Las Vegas, NV 89139

 

Sin City Electric Cigarette's Limited Warranty

 

Sin City Electric Cigarette sells electronic cigarettes or e smokes at super low, outlet store prices to the general public and offers the best, most advanced electronic cigarettes, parts and accessories.  In order to be able to keep the prices low, we have made the following policy for product limited warranty and returns.  Sin City Electric Cigarette guarantees parts and accessories purchased from Sin City Electric Cigarette for 14 days after receipt of the product. Defective products can be returned within that 14-day time frame for a replacement or refund.  Check and test your items within the 14-day from the time you receive the item(s). This 14-day warranty does not cover normal wear and tear, damage caused by improper handling or installation, improper use, improper maintenance, and use of parts or other supplies not provided by or supported by Sin City Electric Cigarette.  Any modification to any e-cigarette, parts or accessories will void all warranties (expressed or implied) and any legal responsibilities. Scratches and dents are not part of any warranty, expressed or implied.  Warranty claims for scratches and other abuse unfortunately will not be accepted.  To avoid starches and dents, keep the electronic cigarette away from keys, pocket/purse change, etc to avoid cosmetic damage and/or damage to the item's function. This warranty is also void if product is used in an improper way, in any way abused, damaged or modified from its original state.  Keep it away from water.  Water damage is not warranted even during the first 14 days after receiving the item(s).  All of our e cigarettes, parts, and accessories are manufactured to the highest standards and are quality tested at the factory.

 

Rechargeable batteries and atomizers/cartomizers for the electronic cigarette or e smoke are manufactured to the highest standards.  Although they are manufactured to the highest standards, these products may fail or degrade over time and use.  Due to the normal usage and limited life expectancy of atomizers they are only warranted for 7 days from the time you receive the item(s).  Sin City Electric Cigarette cannot be responsible for improper or inappropriate use.  Some examples are, but not limited to are, dry burning (using atomizer too quickly between drags and not allowing the e-liquid to replenish the atomizer), use on high voltage units, using e cig parts on batteries or devices not sold by Sin City Electric Cigarette.  The average lifespan of an e cigarette atomizer/cartomizer is around 14-60 days. Batteries can be recharged 300 to 400 times depending on its care, maintenance, and usage.  Procedures must be followed to prevent malfunction and damage of the product(s). We do not accept any warranty claims if you use the product(s) other than what is stipulated on this website or in the user's manual included with all e smoke starter’s kits.

 

Sin City Electric Cigarette’s e cigarette uses lithium-ion batteries, electronic circuitry and microprocessors within the unit. Electronic cigarette should be stored and handled with proper care to extend their lifespan.  Damage may occur if the battery is not properly charged or is used after the battery flashes low power, dropped, placed near magnets, placed near signal/frequency transmitting devices such as cell phones or electronic keys, or is subjected to humidity, water and extreme temperatures.

 

If you find the items are not to your satisfaction, please do not hesitate to contact us.   Please contact us and we will make it right for you.  Our goal is to provide exceptional customer service at low cost.  We will do our best to gain your loyalty and for you to have the best online shopping experience.  14 days money back guarantee on any manufacturer's defect except the atomizers/cartomizers.  Manufacturer's warranty not accepted or processed here.  You would have to deal directly with the manufacturer for manufacturer's warranty.  Items must be returned to Sin City Electric Cigarette to be eligible for refund or exchange.  Return postage costs is paid by the customers and will not be refunded even when the item is returned in perfect condition.

 

 

 

Legal Disclaimer

 

Due to the lack of any long term testing on electronic cigarette or e smoke, products sold here are sold as novelty only items and are not intended to diagnose, treat, cure or prevent any disease. Statements on the website made are for informational purposes only and are not intended to replace the advice of your health care professional.  By purchasing these products, you agree to use the products at your own risk. Under no circumstances will Outryder International, LTD. or Sin City Electric Cigarette (also known as Sin City E Cigarette) be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused in connection with use of any product sold by Outryder International, LTD. or Sin City Electric Cigarette )(Sin City e Cigarette).  Lithium-Ion batteries may pose a fire risk.  Do not leave unattended while charging rechargeable batteries for your e cigarette or e smoke.

 


Sincerely,


Sin City Electric Cigarette (Sin City E Cigarette, Sin City Electronic Cigarette, Sin City E Smoke)

Division of Outryder International, LTD.